For doctors
Five ways to cut no-shows in your clinic
· 5 min read
Every empty slot is lost time and income. Here is what works in Lebanese clinics.
Send two reminders: one 24 hours before and one 2 hours before. WhatsApp messages are read far more often than SMS.
Make cancelling easy. A patient who can cancel in one tap frees the slot for someone else instead of simply not showing up.
Keep a short waitlist for popular days so freed slots are filled the same morning.
Track repeat no-shows. After two missed visits, ask for a small deposit to book online.
Let your secretary see everything in one calendar, including phone and walk-in bookings, so double-booking stops.